"Special ordering riflestocks in so many wonderful models and colors is a valuable American privilege that we have worked very hard to bring to you. Please help us keep that perspective." - Stocky

During peak demand periods such as this, inevitably there are folks that call proclaiming basically, "It's been long enough and I am tired of waiting so please cancel it." It's really not their fault, they cannot be expected to stay abreast of the current climate in the shooting sports industry. That's our job, not yours after all, so I'll take a moment of your time to put it all in perspective if you'd like.

That's the worst possible time to cancel! It's sitting nearly completed on the production line and they are working double shifts to get caught up, now someone wants them to stop making it because he's waited what he considers to be enough time? Can't really blame them but let's put some perspective on it, c' mon guys. What would you say if you were almost done with a work order and your customer told you to stop the job without getting paid? Heck, you can sell his product to someone else hopefully, right?

Frankly, reselling it is only part of the problem. Now someone has to stop what they are doing, find that particular one, pull it and move the 1,382 units behind it ahead. Pulled the wrong one? Oops! Go back and spend a couple hours tracking down the error perhaps? Is production moving full steam ahead during all this? Nope. What if the error wasn't caught until several hundred stocks were boxed, all off by one or two orders? Seen it happen. Now, multiply that by more orders and you can see what a monkey wrench it throws into the entire system. Everyone suffers, and that's why they are impossible to stop. The irony in all this is that the customer most likely ends up settling for another unit they found somewhere that's not nearly as nice, and before their intended replacement can even be delivered their first choice shows up in our warehouse! Everyone loses.

Normal current production times (these are updated frequently) are spelled out very clearly in many locations on our web site but of course they are estimates, not concrete guarantees. It's true much of the time you'll get yours faster but sometimes they take longer too. Manufacturers have many customers to satisfy, including large contract customers, please don't mess with them! When you order a stock do so in good faith, be patient and think about the many years of enjoyment you'll have after it arrives, not about marking every day on the calendar beforehand.

Everything in the firearms industry is this way. In fact, most manufacturing industries are that way. Our fiberglass suppliers, Bell & Carlson and H-S Precision are consistantly shipping in less than half the time of the few others in the industry, and there's only a handful to begin with. I personally work with all our suppliers on a daily basis to get your backorders here as quickly as humanly possible. That is a fact. Honest. Sometimes all day every day, day after day after day. We get 'em when nobody else has 'em just to shut me the heck up I bet. So will you. Factory fresh, not a second or return that you see popping up on another web site somewhere. All we ask is a little loyalty, understanding and patience should the need arise. We work for you after all, and Stocky has been dealing with these same issues his entire adult life, and he's getting real old, so he has lots of experience.

An Important Note From Stocky About Interacting with Aftermarket Manufacturers

Here's something I bet you didn't know - most major aftermarket factories in the firearms industry do the vast majority of their business with the major arms manufacturers, military and government contracts, etc.. The aftermarket is a small fraction of their business, sometimes less than 10%. Contract orders keep them healthy, in business and able to supply you with the stock you want on an ongoing basis. The large contract customers foot the bill for research and development, without them we would not have the wonderful designs, high tech materials and other state-of-the-art systems we enjoy as consumers, to say nothing about the extremely reasonable prices they are offered to the general public at. Consumer market wouldn't pay for it at these prices. If you don't believe it, look as the small handful of custom stock makers out there, you'll pay many times more for their quality wares due, to a great extent, the huge economies (cost savings spread out over volume) that the aforementioned large scale production provides in both R&D and supply.

In other words, they are in reality doing us all one huge service. They are keeping our aftermarket sport alive. They do not need the aftermarket business to stay in business, they have more than enough as it is, as few as they are these days. We all need to pull together as a shooting community and make their experience with the aftermarket consumer as pleasant and easy as we can. Bugging them, becoming irate or demanding, because they are a couple weeks behind (in other words overworked), a minor service issue, etc. will only result harming the entire community that is under far more serious attack on a daily basis from outside forces. They'll take care of it, always do. We will to. Keep it all in perspective. Be patient, professional, and above all be cordial! The person on the phone is there to help you.

Almost everyone is by the way, extremely pleasant and an honor to serve. I'd like to extend a sincere thank you to all of you! But it only takes one to ruin it. That is why there's no more 700 BDL Mountain Rifle stocks, for example. There was an extra step in the manufacturing process that was being done for free, as a service, literally out of goodness, when somebody took it upon them themselves to call the factory and take them to task for a manufacturing delay or something. Then we (and every other retailer) got the call to stop selling them. Period, end of story.

Reminds me of the saying, "No good deed goes unpunished."

Perspective ... Need I say more?

- Stocky

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