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| 11/20/09 | Your Account | Sign In | |||||
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Same Day / Next Day Shipping on In-Stock Items - Custom Orders & Backorders Available at Sale Prices Too! How Our System Works | Why Backorder If Necessary | Current Turnaround Times | Cancellations We are often commended by our customers for the management of our inventory, as well as the straight-forward way we organize our web site: If it is not listed in-stock on the site it's probably not, but feel free to call and pick our brain. Site inventory updates real-time so literally the moment it arrives it's online and available for purchase. Nothing is held back at Stocky's. We keep the most popular styles and colors on order at our suppliers to keep the average backorder period to a minimum, however as you may be aware demand is unprecedented and most manufacturers are running behind. It is therefore strongly recommended that if you are sure of your selection(s) do not delay your order any longer. Bottom Line - if you are certain you want it - order it now! If you are waiting for the item to become available on the site before purchasing, you can bet many orders are getting filled while you are waiting. We have folks that are calling every day to find out "when it's coming back in stock." In the case of the synthetic suppliers like Bell & Carlson and H-S Precision, we get stocks in almost every day however many are being used to fill backorders (sent to customers that have paid orders in our system) and the remaining stock of the most popular models generally sell out on the site in a few hours! In the case of another manufacturer, S&K Gunstocks, we get large laminated shipments much less frequently, generally of only one particular model. Our web site is our inventory system. Our experience in the industry dictates that each manufacturer is most efficiently managed differently because their production requirements vary. When you place a paid order at Stocky's online or by phone one of 2 things happens:
A good example is a recently very backordered "un-named" item. While we were quoting "no promises, at least 6-8 weeks" officially, we delivered some backorders in as little as 2-3 days! Why? Because it was the truth, we had no additional information we considered accurate and we'd rather 'under promise and over deliver' if possible. We had made preparations but lacked information ... we (had and still) have cases and cases on order and they've been on order for months, we get them trickling in just about every week to fill sold orders first. Yet no matter what we say to some fellows they just keep getting passed by ... waiting to 'get lucky' and call the exact same moment we have an extra one of the "worlds' most popular stock" I guess. If he'd have put one on backorder the first time he called he'd have been bragging about his little bitty groups by now! Some stocks are simply in that high demand ... If you want it order it now and let us go to work for you! When you hit that confirm button your stock is ordered, tracked and shipped electronically. It doesn't happen any faster or more efficiently than that. (Might have something to do with our low pricing too!) "Special ordering riflestocks in so many wonderful models and colors is a valuable American privilege that Stocky's has worked very hard to bring to you." Consider the myriad of custom units we have available here. It may interest you to know that there are over 100,000 distinctly different stocks you can create on our web site. Talk about personalizing your rifle! Obviously, we cannot keep them all, 100,000+ combinations, on hand, simultaneously, all the time. So what we try to do is anticipate your needs by considering things like popularity, seasonality, past trends, etc. and keep multiples of items in stock in the options and colors you and your friends are demanding. We also keep hundreds of models on "perpetual" order with the manufacturer, we call it Open Purchase Order, so that if we happen to be out it will be back in stock and shipped to those waiting for them as soon as the manufacturer produces them, in precisely the order they were pre-purchased. Only when those pre-paid orders are filled do the remaining items show up on the site. It's only fair, first come - first served. Since credit and debit cards expire, get revoked, etc., all we ask is that you be sure of your purchase and be willing to pay for it when you place the order so we can automatically ship it to you the day it arrives. That's correct, we ship them out same day as a rule, UPS delivers to us at 8am, we inspect, (re)package and UPS picks them up that afternoon! We've tried it other ways and it's simply too difficult and time consuming to manage, and if you look at it from a merchant's standpoint cannot commit resources to the hundreds of items we sell 'hoping' all the fellows that want them today are available (or have the funds available, of course) when their selections arrive weeks (or months) later. This is a community, if you are a regular customer you know how well we work already, if you are a new customer be comfortable with the fact that we have been doing this for many years and are very efficient. It may interest you to know we ship most backorders / special orders the day they arrive here, UPS drops off at 8am and picks up at 4pm! Nobody gets your backordered product out faster! This gives us time to inspect and re-package it securely, so you are assured of quality goods that are delivered right the first time. We've done the drop-ship (factory direct shipment) thing and prefer to avoid it - drop-ships experience an unusually high amount of freight damage and errors as volume manufacturers are looking to ship quantity above quality in many cases. Factories rarely pack individual stocks correctly, no way I'd want my stock drop-shipped if I could avoid it. When shipped here first they come protected in cases of 10-25 stocks, plus we have an opportunity to repack and inspect prior to shipment. Take it from us folks that do this for a living, that's the way you definitely want to go, every other way is a literal crap-shoot and that 6 weeks quickly becomes 16 when the one you purchased from a drop-shipper arrives damaged. (This is detailed on our Shipping Info page.) H-S Precision Stocks: Fixed stocks run about 6-8 weeks normally, adjustables double that. We have open orders scheduled to arrive in black, tan web and olive web. Add a week or two for custom features like forend rails, high-end colors and length adjustment, these are always special orders. As mentioned we keep the keep the best sellers on perpetual order at the factory in the textured black, tan and olive spiderweb finishes in an effort to keep your wait shorter than that, but we'd rather be heroes than villains so plan on the worst and we'll do our best to surprise you. Bell & Carlson Synthetics: Custom orders run about 8-12 weeks currently. Add a week or two for MaxxGuard and custom features like magnum reinforcement and length adjustment. We have darn near the entire product line on order in the textured black and olive, tan and often the other spiderweb finishes in an effort to keep your wait shorter than that, but we'd rather be heroes than villains so plan on the worst and we'll do our best to surprise you. S&K Laminated Stocks: We order these in large runs so if we're out of the color you need, you'd have to wait until the next run. If you call we probably know when that is. Strongly suggest simply picking another color, after all there's 14-16 of them and they are all outstanding! Boyds Laminated Stocks: We are therefore no longer carrying their goods and clearing out remaining inventory on an as/is discounted basis. Blackhawk/Knoxx: You can call or email us and we can check their schedule as well as their warehouse inventory for availability. Their stated projections are rarely accurate but we will be happy to share them with you. TAPCO: Things have settled down but they no longer warehouse inventory. Guessing 6 weeks or so going forward. Christie & Christie: We can usually get anything you want in a couple weeks. Sometimes we can make custom 2-tones up with parts on hand. Small Parts and Materials: We generally keep good stock on hand but the worst-case is usually a week or two if backordered. Custom Orders Are Non-Cancelable! There is a lot to be said for personalization and with so many choices available it may interest you to know that we deliver hundreds if not thousands of special orders annually, it's a significant part of who we are and what we execute best. In other words, you get best-sale pricing plus we bug the factories routinely so you don't have to! All we ask is that you be sure of your choice(s), please ask all of your questions up front and please do not ask us to take it back or cancel the order. Many of our most regular customers and custom gunsmiths use Stocky's for all their special order needs! If there's ever a question or anything resembling a deadline please contact us prior to placing the order, not week(s) into it. We are more than happy to work with you on alternate models and colors that may be available more quickly, etc.! They are darn near impossible to cancel once in the system and if enough guys order and try to cancel a few weeks later because they get bored it's going to ruin it for everyone (click here for details and examples). If it becomes more aggravation than it is worth they'll stop allowing it and it would not be the first time. Special ordering riflestocks in so many wonderful models and colors is a valuable privilege that we have worked very hard to bring to you. Please do not hesitate to contact us! (561) 547-4704
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