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| 11/7/09 | Your Account | Sign In | |||||
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Customer Service
To obtain the status of or to track an order, enter the confirmation number and click Go!. Stocky's Complete Satisfaction Promise: You'll be pleased or your money back within 10 days of receipt on unused, unaltered, undamaged items purchased from in-stock inventory less order processing and shipping charges if applicable. Exchanges are cheerfully accepted if you pay the freight. Please be kind and re-package it well for the return ride and remember to insure it! Defective merchandise and/or errors are cheerfully replaced or refunded at our option and may be subject to manufacturers' inspection process. Please forward a copy of your email order confirmation to stockys@stockysstocks.com for a return authorization with a description of the problem. Kindly do write the number on the outside of the box, placing a copy of your paperwork in the box with the item so we know where it came from. Please be considerate and re-pack it well. It is important to note that the packaging materials often become worn or compressed during the original shipment and you should plan on using new box(es) and other protective material to return a fine riflestock. Please use UPS, US Mail and FedEx are the worst possible methods, we discourage their use from hard experience. Due to the nature of our pastime many of the items we sell are designed to be altered, modified or otherwise customized. We are even happy to work with you and suggest such modifications. However, once you begin to make them be aware your stock is now yours. Unauthorized returns, damaged items, or items that have been altered from their original state are not eligible for refunds or exchanges for obvious reasons. Backorders / Custom Orders: We get a ton of requests to offer backorders at sale pricing. Due to popular demand we now accept backorders and custom orders at current sale pricing in effect on the day you place the order! When your order is placed your card is charged and the item will be committed to you immediately in our software if it is already on order at the factory, or an order for it is placed with your name on it at the factory if not. Since production is scheduled immediately such orders are literally impossible to cancel, even if delayed, hence our no-cancellation policy.
For complete details of what to expect when custom ordering or backordering your riflestock, please click here.
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